Terms & Conditions
The site www.morelledesign.com is the online shop for promoting and distributing the products of the company “Morelle”, based in Vovousa, Ioannina, Greece (VAT number: EL148426076. Before you browse our webpage, you are advised to read the following terms and conditions to ensure that you understand your rights and obligations by the use of our website.
Please note that your use constitutes your agreement to follow and be legally bound by these Terms. If you do not agree to these Terms, please do not use the web site.
1. INTELLECTUAL PROPERTY
The intellectual property rights in all software and content made available to you on or through this Website remains the property of “Morelle” and are protected by European copyright laws and treaties around the world.
You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You agree to use this webpage only for legal use. All the names, images and logos used on this webpage are the intellectual property of Morelle and used only after the owner’s permission.
2. DISCLAIMER OF LIABILITY
Morelle complies with EU Consumer rights directive 2011/83/ΕU, E-Commerce directive 2000/31/ΕC and Consumer protection law 2251/1994.
Morelle is not responsible for any technical difficulties that might occur to users while trying to access or during browsing the website and relate to the correct compatibility and functioning of the user’s infrastructure.
Morelle is not responsible for third party actions or omissions, especially not permitted interventions on products and/or services and/or information provided by the website.
3. USER RESPONSIBILITY
Every user is exclusively responsible for the legal use of the website and is obliged to abstain from any illegal and abusive behavior and adopt illegal and unfair competition practices.
The user should fill the order forms with correct and accurate data. The use of the website should be in compliance with Greek, European and International laws and the user should not use the website in order to violate these laws.
It is prohibited to upload, distribute, or otherwise publish through the web site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.
Any action or omission that contains viruses or other harmful software that can cause interruption, damage, destruction or obstruction of any software function or cause damage to the company’s and/or other user’s/member’s/consumer’s reputation, or could violate any personal or other user’s/member’s/consumer’s data as well as the website’s, is strictly prohibited.
Strictly prohibited is also:
Any access or attempt to access data and information (including personal data) that is distributed through the website for which the user has no right or authority to use.
Any form of software piracy, hacking and/or reproduction, copying, digital recording and distribution, transfer, modification, transmission, download, alteration, resale, use any of the materials or other content posted on the website (including data and personal data, photos, graphics, texts etc) for any commercial purpose, is prohibited.
4. PROVIDED INFORMATION
Morelle endeavors to provide complete and accurate information on the webpage, concerning product characteristics and services. However, the information may contain typographical errors or inaccuracies and may not be complete or current. Morelle therefore reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Morelle shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the current Terms, Services and/or any page of this Website, and to notify users by any means Morelle chooses for any change or addition to the terms.
6. SECURE TRANSACTIONS
Morelle acknowledges the importance of security on your transactions and takes all appropriate measures, using advanced technology in order to maximize security. All private information concerning your transactions is safe and secure.
Online security is achieved by the following means:
Client id: In order for a user to be identified two codes are used, the email address and the password. Whenever these codes are used, you safely log in your personal data. Only you have access to that personal data and you are held responsible for maintaining the secrecy of those codes. We recommend for security reasons to change the codes frequently and not to use the same or easily detectable codes (e.g. birth dates). It is also recommended to use numbers and letters for creating a password.
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Private transactions: All information transmitted from the user to Morelle is confidential and Morelle has taken all appropriate measures in order to use it only when necessary for providing services.
Only authorized personnel has access to information concerning your transactions and only when deemed necessary. Morelle does not disclose client data, unless we have written authorization or imposed by the court or any other legal authority.
Morelle takes measures to ensure privacy, if it uses third parties to support its systems.
For your own safety, never expose your personal codes.
When visiting the webpage www.morelledesign.com, there is a possibility that you will have to provide some personal information (name, email, address etc.), in order to proceed with order checkout or to provide services. All provided private data is used only for your transactions, to optimize our services and to ensure the website is functioning properly. No one is allowed to have access to this data (except when required by a legal authority).
Morelle is committed to protecting the privacy and security of our customers and site visitors. We fully appreciate and respect the importance of data privacy and security on the Internet.
We will only collect, keep, use and share your information for genuine business purposes or where we’re legally required to do so. As soon as those purposes have been fully achieved, your information will be deleted.
While we have your information, we will keep it up to date and protect it, using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.
Morelle will not sell your information: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party.
Generally, we retain the information you provide either while your account is in existence, or as needed to be able to provide Services to you, or (in the case of any contact you may have with Customer Care) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Morelle tries to make the browsing experience as simplified as possible. The page is designed so large categories are listed on the top of the page.
In case you proceed with an order, choose payment method and fill the order form. When the order is placed, you will receive an automated e-mail that will inform you that the order is received and will give you the order details. When the order is dispatched, another e-mail will be sent to you with the tracking number.
In case there is an issue pending with your order, an e-mail will be sent to you or we will contact you by phone with the phone numbers you provided to us while registering or ordering. Please make sure you keep the e-emails we sent you for the whole duration of our transaction.
Morelle guarantees to notify its customers about the availability or any delays on delivery of ordered products.
All prices include tax. Shipping, custom duties are not included.
10. PAYMENT METHODS
For international orders we accept all major credit cards and paypal. For domestic orders we also accept payment by bank transfer and cash on delivery.
11. ORDER CANCELLATION
If an order has been completed cancellation or change of the order can only be done if the item has not been shipped yet. If you wish to change or cancel your order contact us immediately via the “contact us” form or send us an email to firstname.lastname@example.org.
If your order hasn’t been shipped we will cancel your order and provide you with a refund.
12. RETURNS & EXCHANGES
We’ll gladly accept items purchased for return or exchange under the following terms & conditions:
- You must notify us within 14 days from the day you receive the item.
- To begin the return/exchange procedure fill in the return form. As soon as we receive the return form we will confirm the receipt by email.
- The product must be received in its original condition and package unworn.
- If case of return, the amount will be refunded within 14 business days from the receipt of the product. Refunds will be returned by the original form of payment.
Returns are FREE. Returns are made by DHL on our account.
13. DELAYED DELIVERY
Once the order is shipped you will receive an email with a tracking number.
If there is a delay in your order, it might be due to the following reasons:
- If they are stopped for customs clearance. This delay may vary from 1-2 weeks. You can check if your package is held in customs for clearance by tracking your order.
- Due to high traffic at the postal services (e.g. holiday seasons)
- In case it’s impossible to contact you (by phone or by e-mail), if there is a problem with your order (e.g. your data is incorrect or outdated).
14. MAILING LIST
We frequently send to clients registered in our mailing promotional e-mails. This way you will be informed about our new products and special offers.
If you choose register to our mailing list, be aware that they might be directed to the spam folder. In order to avoid this you have to add our e-mail address to your safe list.
Promotional e-mails are used only to inform our clients about products and offers. The frequency of the e-mails aims to inform in a timely manner but not to disturb the recipients. In any case you can unregister from our mailing list anytime you wish.
All transactions are according to International and European law, regulating e-commerce procedures (etc. Directive 2011/83/ΕU, E-Commerce directive 2000/31/ΕC and Consumer protection law 2251/1994, Greek law 131/2003).